Returns & Refunds Policy

Last Updated: 15 July 2025

We want you to love your purchase! If something isn't right, you can return it within 7 days of delivery, as long as it meets the conditions below.

📦
7 Days to return after delivery
🔄
3 Days to request an exchange
💰
5–7 Days to receive your refund

✅ What can be returned

  • Items that are unworn, unwashed, and in original condition.
  • All tags, labels, original packaging, and wrapping are still intact.
  • Sale and clearance items, if they meet the same conditions.

📋 How to return an item

  1. Pack the item securely with all tags and original packaging.
  2. Include a note with your name, address, order number, phone number, and reason for return.
  3. Send it using a tracked shipping service and keep your proof of postage until we confirm your return.
  4. We'll email you when we receive it, and again when your refund is issued.

💰 Refunds

  • After inspecting your return, we refund to your original payment method within 5–7 business days.
  • Received a wrong, damaged, or defective item? We cover return shipping and offer a full refund or replacement.
Please note: Returns sent after the 7-day window, or missing tags or packaging, may receive a partial refund or be sent back to you.

❓ Frequently Asked Questions

Can I exchange an item?

Yes! You can exchange within 3 days of delivery. Just email us at service@childrengoods.com and we'll help you out.

How will I know when my return is processed?

We'll email you once we receive your return, and again when your refund is issued.

Can sale or clearance items be returned?

Yes, they are eligible as long as they meet our standard return conditions.

How do I cancel my order?

Contact us before your order ships and we'll cancel it. If it has already been dispatched, you can return it under the policy above.

Still have questions? We're happy to help.
Email us at service@childrengoods.com